Tuesday, May 27, 2014
Wednesday, May 07, 2014
Monday, April 28, 2014
Tuesday, April 22, 2014
Thursday, April 17, 2014
Last night was quite an eye opener.
The show they put on last night was as good as any you see in NY, SF or LA. Of course you'd expect the show to be put on at any of the theaters along the strip and probably because of resources, they chose the Summerlin Library. We are talking about a stage as small as you would find in your local neighborhood theater. An IMAX theater or cineplex is much bigger than this stage and yet, they made it work.
All the actors were right on spot. Javert was more credible and sang much better than his counter part in the most recent Les Mis movie. Jean Valjean could have been plucked from one of the big productions across the country. The Tenardiers were also just as credible and I could go on about every character in the play. They were awesome, they had my wife in tears and she was not the only one. In such a small venue you could hear the sniffling and see the wiping of tears. That proves that this production is as serious as any other one playing anywhere else.
Don't miss it!
Buy your tickets at:
Les Mis tickets
Wednesday, April 02, 2014
Monday, February 17, 2014
I was going to post this on FB but i figured it was a good story that needed its own page.
True story at work.
Employee: Hey Cisco, you're married so can I ask you a question?
Employee: how do I tell my mom that I just got engaged?
Me: perplexed look on my face, "just tell her"
Employee: yes, but what do I say.
Me: now I'm intrigued so I begin to ask questions as if she was my daughter. "Where's your engagement ring?
Employee: we just picked it out on line, we'll get it soon.
Me: How long have you guys been together?
Employee: four months.
She must have seen the look on my face, because she followed with.
"But in those four months, we've been through a lot"
I'm still standing there trying to comprehend what she is saying and she sees this.
Employee: I'm just afraid of how she's going to react.
Me: she's going to react just like I am. Surprised.
Employee: well, I don't care what she says, "we've been through a lot and from the moment I met him, I knew he was the one"
I am saddened by the thought process of someone I thought was smart, intelligent, etc.
What is the hurry in trying to grow up so quickly? I'm not saying people have to be together for years before tying the knot but four months?
Am I being too judgemental?
Maybe I'm just afraid that my daughter(s) would come up to me with the same nonsense.
I don't get it.
Wednesday, January 15, 2014
Dear Whiny guy with no reservation.
next time you show up at a restaurant without a reservation, be nice, patient, and a bit flexible if you "really" want a table.
I am sorry my hostess was slightly busy at door with another guest who had many questions, perhaps - as you suggested- she could have excused herself with the person she was busy with to let you know that she would be right with you.
I doubt you would have just said, "OK"
I doubt it because of your interaction and conversation with me.
Whiny: Are you the manager?
Me: Yes, sir, how may I help you?
Whiny: Me and my companion would like a table but I overheard that you don't have any unless you have a reservation.
Me: That is correct sir, I'll be glad to write your name down and we should have a table in no longer than half hour.
Whiny: You mean to tell me you have reservations for all these empty tables?, as he pans the entire restaurant with his right arm outstretched.
If you've ever been in this position, (As a restaurant manager, supervisor or other), That is the first sign that the person in front in front of you is not going to be very cooperative about getting themselves a table.
After panning the room, Mr. Whiny continues with his "pleasant ways" despite the fact that he stopped me at door with dishes in my hand. Luckily another staff member came by and quickly took the dishes I had and proceeded to prepare the table I was initially headed to.
Whiny: Well, your hostess should have told me that the wait was going to be a long time before she left me standing there for over 20 minutes!
Second mistake Mr. Whiny - exaggeration.
I know you were there perhaps 5 minutes waiting behind the Lady with many questions. I know it was not over 20 minutes. Since I was walking from table to table, cleaning, helping to clear tables, retrieving wines (no pun intended there) for other guests, all while scanning the entire room to make sure everyone is taken care of.
I did notice the distressed look on your face when you got caught behind Lady with many questions and perhaps I should have approached you then, however, I figured my hostess would be able to help you.
Getting back to the exaggeration.
After your comment about such a long wait at door, the only thing I could do was apologize.
Me: I am very sorry that you waited so long and you are absolutely right that my hostess should have taken the time to let you know of the wait.
Whiny: I drove from the other end of town just to come here since you've provided such great service in the past and usually you're never this busy and I never need a reservation.
Me: Again, I can put your name down and as soon as I can get a table for you, well be glad to take care of you.
Whiny: That woman that's waiting was offered garlic bread and I am diabetic and she offered me none.
Third mistake - Using sickness as a way of getting a table.
By this time, I've had it. For a third time, I apologize to you and AGAIN, offer to write your name down. But your obvious intention is to be sat right there immediately.
Me: If you'd like some bread while you wait, I can make that happen.
Whiny: I just cant believe its going to be so long for a table.
As he walks back to his companion, he's obviously upset and not happy. His friend asks me about a "service card" I know what he means by his request but I sort of give him a look that means, where have you been for the last twenty years? This is not IHOP's.
Me: After you check out you will be sent a survey where you can include your comments and experience.
Friend: No, we're not staying here.
and then they walk away.
This is how it should have been:
Whiny: I understand there is a wait and I would appreciate if you could find us a table as soon as you can, I am not feeling very well.
Me/Hostess: I'm sorry about that, let me write your name down and I will seat you as soon as a table becomes available. We do have some reservations in place but I will do what I can.
End of story.