It is more of a statement with regards to the reviews posted by people at travel sites like, Yelp, Tripadvisor or many others that serve more as a platform or tool for disgruntled, unhappy customers.
The percentage of good reviews overshadows most of the negative ones, unless a place completely drops the ball in all categories, most reviews are on point. (tripadvisor is where our restaurants are reviewed the most)
My issue is with the disgruntled or unhappy guest that posts an exaggerated review in hopes of hurting a business, just because of a slight crushed ego.
Consider the guest I previously blogged about. I believed my staff and I did everything in our power to not only keep them from leaving but to "guarantee" them a great experience.
They ended up leaving, which is OK for anyone to do at any place, where they are not happy with product and or services. However this people did not even give us a chance and yet, they feel empowered to rate us on: food, service, value and atmosphere.
Granted, their main complaint was about the atmosphere and indeed, that could be rated as low as they pleased.
Unfortunately, the site does not distinguish between the different categories.
So be it. It's the nature of the beast!